Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use of this website, which together with our privacy policy govern City & Moore Hotel n°1 bvba ’s (from here on referred to as: City & Moore) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

1. General

(a)   These are the terms and conditions that apply to your contract with City & Moore. These are supplemented by the terms and conditions of the specific Maxhotel  where you have booked accommodation and services and which are listed on the Maxhotel .be website (together “the Terms & Conditions”). Please read the Terms & Conditions carefully as you will be legally bound by them once you have made a booking with us.

(b)   The term ‘City & Moore Hotel n°1 bvba ’ or “City & Moore” or “Maxhotel” or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Boulevard Adolphe Max/Maxlaan 107, 1000 Brussels, Belgium or any of our subsidiaries or affiliates. Our company registration number is 720561233, Brussels, Belgium. The term ‘you’ refers to the user or viewer of our website. Your contract for accommodation is with the company mentioned on the confirmation you will receive upon completion of your booking which operates the hotel which will provide the accommodation.

The use of this website is subject to the following terms of use:

2. Reservations

(a)   You need to be at least 18 years old at the time of making the reservation,

(b)   Full payment for your accommodation must be made at the time of booking, unless mentioned otherwise. All bookings must be charged to a valid credit card or other provided payment method and will be charged for 100% of the reservation value to that card when the booking is made.  As part of your booking, you will be required to provide details of a credit card. If you have not booked with us before, you will be asked to register your details with City & Moore, which will open a customer account in your name (“the Account”). All payments for bookings made by you will be shown as debits to your Account. For clarity references to ‘Account’ means your City & Moore customer account.

(c)   After your booking has been completed and submitted, you will receive an e-mail from us acknowledging your booking. Your booking constitutes an offer to us to “buy” a room. All bookings are subject to acceptance by us and our confirmation of your booking constitutes our acceptance of your offer. This is when the contract between us (“Contract”) is formed.

(d)   The Contract relates only to the room or rooms whose booking has been confirmed in accordance with paragraph 2(c) above. You must present the booking confirmation on check in at the Maxhotel  where you have made your booking.

(e)   All bookings are subject to availability until the Contract is formed in accordance with paragraph 2(c) above.

(f)    For walk-in bookings at Maxhotel, we accept card payments but no cash payments.



3. Amendments and cancellations

(a)   Cancellations or amendments to your booking with a flexible rate must be completed 24 hours before the date of arrival before 15.00 hrs. local time. You cannot cancel a booking after this time. If you cancel or amend your booking after 15.00 hrs. the day before arrival you will not receive any credit for your booking. Cancellations completed after 15.00 hrs. local time, 1 day before arrival will be credited for the full 100% of the reservation value. City & Moore is not liable for any differences due to e.g. variances in exchange rates.

(b)   Cancellations or amendments to your booking with a standard rate cannot be done. In case of cancellation or no show, you will not be refunded.

(c)   Once you have checked in to your Maxhotel you cannot amend or cancel the related booking. Should you wish to check out before your scheduled departure date, you will not receive any credit for your booking.

(d)   If you fail to arrive on the reserved arrival date (latest 03.00 am) your booking will become no show, unless you have contacted us before 00:00 on the arrival date to inform us of your late arrival. No shows will be cancelled for the remainder of the nights. No refunds will be given.

(e)   In case of cancellation or in the event of no show, the rooms will be released back into inventory to be sold by the Hotel Establishment.

(f)    All bookings are accepted by us in good faith. Should we be unable to provide you with a room that you have booked, whether because of the events set out in clause 14 below or otherwise, we will use all reasonable endeavours to find alternative accommodation nearby which is of a similar standard at no extra charge. You will be responsible for paying all other additional charges for extras at any alternative accommodation offered to you.

(g)   In the unlikely event of a room being unavailable for you under clause 3(f) or if the room offered is not acceptable to you, we will refund you with the price you have paid for your Maxhotel booking (either in full or on a pro rata basis, whichever is appropriate). The concerned Maxhotel  will try to assist in finding suitable alternative accommodation at your own expense.

(h)   For reservations of 3 rooms or more special conditions may apply. Please check with the hotel establishment.

4. Price

(a)   Room rates shown on the website are charged on a per room per night basis. Meals and Add-Ons are not included. Room rates may or may not include city tax and/or other similar charges or tax subject to the requirements of the country or location where the Hotel is located. These will be charged at the prevailing rates and are payable in the currency of the country where the Hotel is located.
Room rates and details are correct at the time of publication and are subject to change without notice. The price will be as quoted except in the case of obvious error.

(b)   The price of the room is dependent on a variety of factors. Room rates may vary by night at the same location. Once a booking is confirmed by us, the price for that room will not be altered unless the booking is amended or cancelled.

(c)   In the event of a price that is displayed on our website being clearly onerous (for instance it being below our normal starting rate) the room reservation is cancelled and the payment refunded. In the event this occurs we will offer you a new room at the then applicable rate.

5. Special needs

Should you require a room for persons with special needs or should you have a disability assistance dog, please let us know at the time of booking. Contact details for Maxhotel  is provided on the respective individual Maxhotel  pages. When booking a room intended for a person with special needs, during the booking process you will be required to confirm that such booking is intended for a person with special needs that precludes him/her from staying in any other room type. If you book a room of this type and the person for which it is intended does not have such special needs, at check-in we reserve the right to charge you any price differential at the prevailing rate, allocate you alternative accommodation or refuse you accommodation and you shall not be entitled to any refund.

6. Room types

(a)   Maxhotel rooms vary by type and have slight variations. During the booking process, should the room you require not be available, then an alternative will be displayed. Please ensure that your booking reflects your requirements.

(b)   Maxhotel rooms will be cleaned and have the bed made on your arrival. Should you require housekeeping services during your stay, these are available at a charge. Details are available on the respective hotel page.

7. Luggage Storage

Please check the relevant respective Maxhotel  information pages for luggage storage facilities and charges.

8. Policies & procedures

(a)   Check-in and -out times: Maxhotel operate an arrival and check out policy which requires you to arrive after 3 PM on the first day of your stay and to check out by 11 AM on the last day of your stay.

(b)   Smoking policy: Maxhotel  practices a strict NO SMOKING policy. Failure to comply with this policy entitles us to terminate your booking and stay at the Hotel at our sole discretion and you must leave the Hotel immediately without compensation or reimbursement. You will be fined a minimum of €250 and shall be liable for any (cleaning) costs, loss or damage incurred by Maxhotel, including without limitation any loss or damage to the Hotel room, premises or property or incurred by Hotel guests or third party, arising from your failure to comply with this policy and Maxhotel reserves the right to charge you for any such costs, loss or damaged incurred by Maxhotel or any Hotel guests or third party. We reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest.”

(c)   By entering at Maxhotel, you will abide by the rules & regulations as stipulated in the House rules, of which a copy is available at the reception.

9. Damage & Behaviour

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit card, or send an invoice for the amount to the registered address.

We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests’ credit card, or send an invoice for the amount to the registered address.

We reserve the right to make any of the charges aforementioned to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest.”

It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by a member of staff, or if any inappropriate behaviour is brought to the attention of a member of staff, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.

We and/or Maxhotel may pre-authorise your credit card and hold pre-authorised details on a PDQ(PIN) terminal and you consent to us and/or Maxhotel debiting such amounts for which you are responsible as a result of any damage caused to your Maxhotel room by you during your stay. These amounts may be debited from your card without prior notification.

10. Limitation on liability and law

(a)   We are responsible for losses you suffer as a result of a breach of the Terms & Conditions by us if the losses are a foreseeable consequence of our breach. Losses are foreseeable where you and/or we could contemplate them at the time the Contract between you and us was formed. Neither we nor the operator of the Maxhotel that you have booked are responsible for indirect losses that are not foreseeable by you or us or the operator (such as loss of profits or loss of opportunity).

(b)   This does not exclude or limit in any way our or the operator’s liability:

(I)             for death or personal injury caused by our or the operator’s negligence;
(II)             under Section 2(3) of the Consumer Protection Act 1987;
(III)            for fraud or fraudulent misrepresentation; or
(IV)            for any matter for which it would be illegal or unlawful for us to exclude, or attempt     to exclude, our liability.

(c)   Whilst we make every effort to ensure that the material contained on the Website is accurate, we do not warrant or represent its accuracy and disclaim to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in the Website.

(d)   We shall have no responsibility for any loss of, or damage to, any of your property left in your Maxhotel room during your stay unless such loss or damage was directly caused by the negligence of the operator of the Maxhotel where you are staying.

(e)   These Terms & Conditions are drafted in the English language. If they are translated into any other language, the English language text shall prevail in the event of a conflict. All other documents provided under or in connection with these Terms & Conditions shall be in the English language, or accompanied by a certified English translation. If any such document is translated into any other language, the English language text shall prevail unless the document is a constitutional, statutory or other official document.

(f)    The laws of Belgium shall apply to this Website, the Terms & Conditions, any Contract between you and us and any dispute or claim arising out of them or in connection with them or their subject matter (including non-contractual disputes or claims) and any determination of those and any court proceedings relating to them shall be subject to the non-exclusive jurisdiction of the courts of Brussels, Belgium.

Your contract with Maxhotel is governed by the laws of the country where the Hotel you booked your stay with is located and any disputes shall be settled in the courts of that country.

11. Data Protection

City & Moore will retain all personal information which you provide through the Website in accordance with the Privacy Policy set out on the Website.

12. Intellectual Property

The trademarks used on this Website are owned by City & Moore. You may download or use the material on the Website for your own non-commercial, private use. Otherwise, the material may not be reproduced, published, distributed, amended, downloaded or otherwise used unless you have obtained Maxhotel ‘s express prior written permission.

13. Statutory Rights

If you are a consumer nothing in the Terms & Conditions shall amend or affect your statutory rights.

14. Events outside our reasonable Control

Neither we nor the operator of the Maxhotel to which your booking relates is liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract if such failure or delay is caused by events outside our reasonable control and which are not due to our fault. Such events include, but are not limited to, strikes, terrorist attack, natural disaster and impossibility of use of telecommunications networks.

15. Waiver

If we fail to insist on strict performance of your obligations or if we fail to exercise any rights or remedies available to us, this will not be a waiver of such rights and remedies.

16. Entire Agreement

The Terms & Conditions constitute the whole agreement between you and City & Moore. By entering into this agreement, you acknowledge that you have not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty other than as expressly set out in the Terms & Conditions.

17. Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by City & Moore and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Through this website you are able to link to other websites which are not under the control of City & Moore. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, City & Moore takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

18. Secure PCI compliant payments processing

(a)      All credit card handling and payments instructions will be processed directly by Adyen (www.adyen.com) and are subject to the Terms and Conditions of Adyen.

(b)     All aspects of the Adyen payment processing infrastructure meet the highest standards of security,
integrity and stability and are PCI compliant.

(c)      Credit card data is protected by a high level of encryption before transmitted over the Internet.

(d)     Note that your payment is processed by the hotel you booked.

19. Online registration and check-in

To offer the Guest a smooth and seamless experience we facilitate online registration and check-in and other administrative processes the Guest can opt in to. The Guest, if he/she opts in to use one of our online processes acknowledges that we are entitled to gather certain Personal Information and process it in line with the Guest’s request(s). The gathering, storing, processing and deletion of Personal Information will be done in line with our Privacy Statement as published on our website maxhotel.be.

20. Contact

Maxhotel Brussels City Centre is the registered tradename of City & Moore hotel n°1 bvba with its registered office at Boulevard Adolphe Max/Maxlaan 107, 1000 Brussel. City & Moore hotel n°1 bvba  is registered at the Chamber of Commerce under file number 720561233.

© City & Moore hotel n°1 bvba, 2020. All Rights Reserved